Slipper Company Makes This Patch Mommy Stomping Mad

Stompeez Slippers offers up a catchy commercial, but fails to deliver.

It was a simple Christmas wish.  My 4-year-old daughter didn’t want some big ticket item, like a Barbie Dream House or fancy new bicycle.  She wanted Santa to bring her something she saw on T.V.  She fell in love with Stompeez, cute character-like slippers with eyes that pop open when you stomp.   She couldn’t get the commercial out of her head and after all, they were just $19.99 (more like $30 after tax and shipping).

I got on it early and ordered a large pair of the “Unusual Unicorn” Stompeez on Nov. 22.  The website indicated the slippers were in stock and I was hopeful that Santa would be leaving just what Addison wanted, under the tree.  The week before Christmas, I called the company to check on my order.  A representative told me my order wouldn't make it on time, as the company was still waiting for more inventory to come in.  I was assured that the unicorns would be in the mail within a couple weeks. 

Fast forward to Jan. 30 (and four phone calls later) and our Stompeez finally arrived.  Addison hadn’t given up hope and spotted the UPS truck from her room.  She watched the driver stop right in front of our house.  She ran downstairs screaming with delight, only to be disappointed all over again.  One of the slippers worked when she stomped, and one did absolutely nothing.  The air pocket inside that makes the eyes pop open, had popped.

"Reporter Heather" placed the next call to Stompeez.  A manager admitted the company had no large slippers in stock and that there were "inventory problems."  I couldn't help but wonder how many kids across the country had been let down. The manager told me I would have to return the defective slippers to get a new pair, but he said that process could take "a while."  I asked for a complete refund on my order but was offered $10 back and a free Stompeez blanket.

My friends and family know me as calm, cool and collected.  That day, I was fuming.  Don’t mess with a mother whose daughter has been disappointed not once, but twice. 

A quick Google search showed I was not alone.  I discovered a Boycott Stompeez Facebook page and other online sites with hundreds of similar grievances from frustrated customers all over the country.  Many of those people filed complaints with the Better Business Bureau, resulting in an “F” rating for Stompeez.

I learned my lesson and promise to never order an As Seen on T.V. product again.  I’ll stick to the stores next time and save me and my kids the heartache.

Ann Zevely February 21, 2012 at 07:03 PM
I don't blame Addison for falling for these cute little slippers. If I can offer you some advice Heather, you can't go wrong with the ever popular Cha, Cha, Cha, Chia. The first "as seen on tv" item I can remember and one who delivers.
Deanne Goodman February 21, 2012 at 07:07 PM
Heather, thank you so much for sharing this story and shedding light on the horrible customer service, company and product failure. Can't believe they didn't even give you a full refund. Shame on Stompeez!
Heather Zevely February 21, 2012 at 09:33 PM
Thanks Deanne! It felt good to vent. :) Ann, I had a few chia pets in my day and loved every one of them!
Michelle Mowad February 21, 2012 at 11:12 PM
I would have gotten the unicorn ones too. Those looked best. You should run out and buy some Sea Monkeys. They always deliver...
againstthegrain February 22, 2012 at 02:23 AM
While it isn't ever possible to guarantee absolute 100% satisfaction when making a purchase, especially from unknown online retailers or "new" products that tend to show up only at certain seasons, it is a good idea to first do an online search to learn more about the product and the retailer to see what customers are saying. While there is no guarantee that good reviews aren't "planted", as you found out too late, it's usually pretty easy to find the poor reviews if the service or product has some problems. I've done searches on my smartphone for book reviews while contemplating a purchase in bookstores, for cookware and gadgets in kitchen & housewares stores, as well as for many other items and services. I can't count the number of times I've put an item back on the shelf or didn't order because what I learn online indicates there is a good chance of being disappointed with the product or service.


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